My Portfolio Overview
My Portfolio Overview
Embedded Files
IT manager with a focus on building reliable systems and supporting teams through practical solutions. My work centers on day-to-day operations—managing service desks, implementing security protocols, and ensuring systems run smoothly.
IT manager with a focus on building reliable systems and supporting teams through practical solutions. My work centers on day-to-day operations—managing service desks, implementing security protocols, and ensuring systems run smoothly.
I believe in straightforward problem-solving, clear communication with stakeholders, and delivering consistent results. Whether coordinating team workflows, managing vendor relationships, or handling infrastructure projects, I prioritize getting the fundamentals right and maintaining operational stability.
I believe in straightforward problem-solving, clear communication with stakeholders, and delivering consistent results. Whether coordinating team workflows, managing vendor relationships, or handling infrastructure projects, I prioritize getting the fundamentals right and maintaining operational stability.
Professional Certifications & Technical Expertise
Professional Certifications & Technical Expertise
Microsoft Certified:
Azure AI Fundamentals
(Sept 2025)
Atlassian Certified in
ITSM with Jira Service Management Foundations
(Sept 2025)
AWS Certified Cloud Practitioner Foundational
(Aug 2025)
Microsoft Certified:
Azure Fundamentals
(July 2025)
ITILv4 Foundation Certified in
IT Service Management
(Feb 2022)
Certified Scrum Master (CSM)
(Oct 2020)
Project Management Professional (PMP)
(July 2020)
Enterprise Impact & Achievements
Enterprise Impact & Achievements
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INDINERO, INC.
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Head of Information Technology (Feb 2021 - Jul 2024)
• Established and led global IT operations with $1M annual budget, supervising 5-member team supporting 280 international employees across 130 information systems and 10 departments
• Centralized fractional IT staff, cutting software costs by 20%, streamlining inventory, and integrating employee incentives
• Finalized 4 acquisitions while mitigating risks, offboarding 4 MSPs, negotiating favorable vendor contracts
• Deployed comprehensive cybersecurity protocols (SSO, 2FA), maintained A+ SecurityScorecard rating, aligned incident management to compliance standards
• Oversaw 100% positive feedback helpdesk, implemented robust Disaster Recovery Plan, and guided technology roadmaps through M&A due diligence
• Served on Executive Leadership Team, establishing analytics reporting metrics and KPIs
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UCLA HEALTH
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IT Project Supervisor & IAM Administrator (Mar 2018 - Jan 2021)
• Managed digital transformation and technical support for 180 UCLA Health clinics and departments across 20,000 end users
• Led 10-person team upgrading end-user workstations at 50 locations, contributing to UCLA Health's 8th consecutive CHIME Most Wired award as part of $1B project
• Played integral role merging numerous independent IT departments into centralized hierarchy and infrastructure
• Collaborated with IAM team to integrate disparate systems and enable onboarding of thousands of new employees
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AMERICAN HEALTH CONNECTION
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Senior IT Manager (Nov 2024 - Feb 2025)
• Spearheaded organization-wide security implementing NIST CSF and HIPAA standards for 300-person healthcare call center
• Led IT operations oversight with ITIL best practices, optimizing service desk workflows and improving incident resolution speed
• Managed hybrid infrastructure: on-premises Windows Servers and 40+ AWS virtual servers across 4 regions with 150+ Virtual Desktops
Let's Connect
Let's Connect
Ready to discuss how my expertise can drive results for your organization?
Ready to discuss how my expertise can drive results for your organization?
Email: adam@adamnold.com
Email: adam@adamnold.com
Phone: 262-290-3307
Phone: 262-290-3307
Location: Studio City, CA
Location: Studio City, CA
LinkedIn: linkedin.com/in/anold
LinkedIn: linkedin.com/in/anold
Open to discussing Manager and Senior Manager roles.
Open to discussing Manager and Senior Manager roles.
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