Microsoft Certified:
Azure AI Fundamentals
(Sept 2025)
Atlassian Certified in
ITSM with Jira Service Management Foundations
(Sept 2025)
AWS Certified Cloud Practitioner Foundational
(Aug 2025)
Microsoft Certified:
Azure Fundamentals
(July 2025)
ITILv4 Foundation Certified in
IT Service Management
(Feb 2022)
Certified Scrum Master (CSM)
(Oct 2020)
Project Management Professional (PMP)
(July 2020)
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INDINERO, INC.
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Head of Information Technology (Feb 2021 - Jul 2024)
• Established and led global IT operations with $1M annual budget, supervising 5-member team supporting 280 international employees across 130 information systems and 10 departments
• Centralized fractional IT staff, cutting software costs by 20%, streamlining inventory, and integrating employee incentives
• Finalized 4 acquisitions while mitigating risks, offboarding 4 MSPs, negotiating favorable vendor contracts
• Deployed comprehensive cybersecurity protocols (SSO, 2FA), maintained A+ SecurityScorecard rating, aligned incident management to compliance standards
• Oversaw 100% positive feedback helpdesk, implemented robust Disaster Recovery Plan, and guided technology roadmaps through M&A due diligence
• Served on Executive Leadership Team, establishing analytics reporting metrics and KPIs
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UCLA HEALTH
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IT Project Supervisor & IAM Administrator (Mar 2018 - Jan 2021)
• Managed digital transformation and technical support for 180 UCLA Health clinics and departments across 20,000 end users
• Led 10-person team upgrading end-user workstations at 50 locations, contributing to UCLA Health's 8th consecutive CHIME Most Wired award as part of $1B project
• Played integral role merging numerous independent IT departments into centralized hierarchy and infrastructure
• Collaborated with IAM team to integrate disparate systems and enable onboarding of thousands of new employees
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AMERICAN HEALTH CONNECTION
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Senior IT Manager (Nov 2024 - Feb 2025)
• Spearheaded organization-wide security implementing NIST CSF and HIPAA standards for 300-person healthcare call center
• Led IT operations oversight with ITIL best practices, optimizing service desk workflows and improving incident resolution speed
• Managed hybrid infrastructure: on-premises Windows Servers and 40+ AWS virtual servers across 4 regions with 150+ Virtual Desktops