My Information Technology Department Philosophy
My Information Technology Department Philosophy
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Leadership Philosophy:
Leadership Philosophy:
Running IT the Right Way
Running IT the Right Way
In my experience leading IT operations across healthcare, finance, and professional services, I've found that exceptional technology leadership comes down to a few core principles:
Do Things Right: Every system, process, and documentation standard matters. From implementing comprehensive cybersecurity frameworks to maintaining meticulous disaster recovery plans, I believe in building IT infrastructure that can withstand scrutiny and scale with confidence.
Stay Positive & Solution-Focused: Technology challenges are opportunities to innovate. Whether merging disparate IT departments at UCLA Health or centralizing fractional teams at indinero, I approach obstacles with optimism and a commitment to finding the best path forward.
Attention to Detail: The difference between good and great IT operations lies in the details—proper documentation, thorough testing, comprehensive training, and proactive monitoring. I've built my career on ensuring nothing falls through the cracks.
Run IT Departments the Right Way: This means ITIL best practices, clear communication channels, measurable KPIs, robust service desk operations, and treating technology as a strategic business enabler rather than a cost center. It means building teams that users trust and executive leadership relies on.
Document Everything: From system configurations to incident responses to knowledge bases, comprehensive documentation ensures continuity, enables scaling, and protects organizational knowledge. At every organization I've led, documentation has been a non-negotiable standard.
These principles have guided me through digital transformations, M&A integrations, and the daily challenge of keeping complex IT ecosystems running smoothly while positioning technology as a driver of business value.
Clients
Clients
AltNova, Anthrobot, Argyle Hollywood, Arizona Employee Advocates, AsherMcCormick, Astonishing Labs, California Employee Advocates, EagleCorps, Employees First, JnoldMusic, LawFaster, Mahway, ProPartners, Stem.ai
Work Experience
Work Experience
Nov 2024 - Feb 2025
AMERICAN HEALTH CONNECTION
Senior IT Manager
• Spearheaded organization-wide security implementing NIST CSF and HIPAA standards for 300-person healthcare call center
• Led IT operations oversight with ITIL best practices, optimizing service desk workflows and improving incident resolution speed
• Managed hybrid infrastructure: on-premises Windows Servers and 40+ AWS virtual servers across 4 regions with 150+ Virtual Desktops
Feb 2021 - Jul 2024
INDINERO, INC.
Head of Information Technology
• Established and led global IT operations with $1M annual budget, supervising 5-member team supporting 280 international employees across 130 information systems and 10 departments
• Centralized fractional IT staff, cutting software costs by 20%, streamlining inventory, and integrating employee incentives
• Finalized 4 acquisitions while mitigating risks, offboarding 4 MSPs, negotiating favorable vendor contracts
• Deployed comprehensive cybersecurity protocols (SSO, 2FA), maintained A+ SecurityScorecard rating, aligned incident management to compliance standards
• Oversaw 100% positive feedback helpdesk, implemented robust Disaster Recovery Plan, and guided technology roadmaps through M&A due diligence
• Served on Executive Leadership Team, establishing analytics reporting metrics and KPIs
Mar 2018 - Jan 2021
UCLA HEALTH
IT Project Supervisor & IAM Administrator
• Managed digital transformation and technical support for 180 UCLA Health clinics and departments across 20,000 end users
• Led 10-person team upgrading end-user workstations at 50 locations, contributing to UCLA Health's 8th consecutive CHIME Most Wired award as part of $1B project
• Played integral role merging numerous independent IT departments into centralized hierarchy and infrastructure
• Collaborated with IAM team to integrate disparate systems and enable onboarding of thousands of new employees
Education
Bachelors, Computer Information Systems (In Progress) - Santa Monica College
Notable Certifications
• Microsoft Certified: Azure AI Fundamentals (Sept 2025)
• Atlassian Certified in ITSM with Jira Service Management Foundations (Sept 2025)
• AWS Certified Cloud Practitioner (Aug 2025)
• Microsoft Certified: Azure Fundamentals (July 2025)
• ITILv4 Foundation Certificate in IT Service Management (Feb 2022)
• Certified Scrum Master (CSM) (Oct 2020)
• Project Management Professional (PMP) (July 2020)
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