Key Projects & Impactful Initiatives
Representative portfolio of large-scale technology initiatives across healthcare, financial services, and consulting—
demonstrating leadership, strategic execution, and measurable operational impact.
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ENTERPRISE-WIDE DESKTOP REFRESH & INFRASTRUCTURE MODERNIZATION
UCLA Health | IT Project Supervisor
• Scope: 10-14 member team | $10-25M budget | 6 months
• Objective: Modernize 1,000+ end-user workstations and peripherals across 50+ UCLA Health clinical facilities to enhance healthcare delivery efficiency and support UCLA Health's 8th consecutive CHIME Most Wired award.
• Approach: Led contractor coordination, deployment logistics, quality assurance inspections, daily progress tracking, and technical troubleshooting across multiple simultaneous site installations.
• Outcome: Successfully deployed fully functional, standards-compliant equipment on schedule, significantly improving operational efficiency for care providers.
LABORATORY RELOCATION & TECHNOLOGY INTEGRATION
UCLA Health | IT Project Supervisor
• Scope: 10-14 member team | $1-5M budget | 1 month
• Objective: Migrate multiple research laboratories to renovated South Tower wing of CHS while maintaining critical equipment integrity and research continuity.
• Approach: Planned and executed transportation, setup, and verification of desktops, laptops, specialized peripherals, and lab-critical technology infrastructure.
• Outcome: Centralized labs with zero equipment damage and full operational capability from day one.
SECURITY & COMPLIANCE TRANSFORMATION
American Health Connection | Senior IT Manager
• Scope: 300-person healthcare call center | Enterprise infrastructure
• Objective: Implement organization-wide security and compliance framework aligned with NIST CSF and HIPAA standards.
• Approach: Led deployment of ITIL best practices, optimized service desk workflows, managed hybrid infrastructure (on-premises Windows Servers + 40+ AWS virtual servers across 4 regions with 150+ Virtual Desktops).
• Outcome: Elevated security posture, improved incident resolution speed, achieved regulatory compliance.
AUTO-DIALER OPTIMIZATION FOR REGULATORY COMPLIANCE
National Credit Advisor | Technical Support Specialist
• Scope: 5-9 member team | Up to $1M budget | 3 months
• Objective: Enhance sales phone auto-dialer system for optimal lead delivery timing while ensuring full regulatory compliance.
• Approach: Managed back-end software configuration, system upgrades, quality control, and performance verification.
• Outcome: Doubled system effectiveness and efficiency while maintaining compliance standards.
COMPREHENSIVE IT INFRASTRUCTURE UPGRADE
National Credit Advisor | Technical Support Specialist
• Scope: 100 workstations | Up to $1M budget | 2 months
• Objective: Modernize entire company infrastructure with Windows 10 enterprise deployment.
• Approach: Conducted compatibility research and testing, planned departmental downtime, executed phased rollout with full peripheral integration, provided go-live support.
• Outcome: Successfully upgraded all workstations with zero data loss and minimal business disruption.
ENTERPRISE ANTI-VIRUS & ENDPOINT PROTECTION DEPLOYMENT
Blommer Chocolate Company | IT Specialist
• Scope: 5-9 member team | Up to $1M budget | 7 months
• Objective: Implement standardized, company-wide anti-virus and malware protection across manufacturing infrastructure.
• Approach: Led vendor research and negotiation, scheduled coordinated deployment, executed software integration, performed system-wide troubleshooting and verification.
• Outcome: Seamless Sophos anti-virus integration across all endpoints, significantly enhancing security posture.
BLACKBERRY ENTERPRISE SERVER MODERNIZATION
Blommer Chocolate Company | IT Specialist
• Scope: 1-4 member team | Up to $1M budget | 6 months
• Objective: Deploy updated BlackBerry Enterprise Server for enhanced mobile device management supporting sales, executive, and IT personnel.
• Approach: Planned and executed BES implementation on VMware virtual infrastructure, coordinated vendor partnerships for minimal downtime.
• Outcome: Fully functional mobile device management platform improving workforce mobility and productivity.
STANDARDIZED OPERATING PROCEDURES (SOP) FRAMEWORK
National Credit Advisor | Technical Support Specialist
• Scope: 1-4 member team | Up to $1M budget | 3 months
• Objective: Create comprehensive, organized repository of IT-related SOPs for universal company use.
• Approach: Inventoried all hardware/software, documented procedures and protocols with standardized templates and formats, established hierarchical shared server repository.
• Outcome: Delivered hundreds of searchable SOP documents, dramatically improving operational consistency and knowledge transfer.
MULTI-COMPANY M&A TECHNOLOGY INTEGRATION
inDinero, Inc. | Head of Information Technology
• Scope: 5-member IT team | $1M annual budget | 42 months (2021-2024)
• Objective: Successfully integrate technology infrastructure and systems from 4 strategic acquisitions while maintaining business continuity for 280 international employees across 130 information systems.
• Approach: Led comprehensive due diligence, risk assessment, and technology integration planning. Managed offboarding of 4 MSPs, consolidated fractional IT staff, negotiated vendor contracts, and harmonized disparate systems into unified enterprise architecture.
• Outcome: Executed seamless M&A integrations with zero critical incidents, reduced software costs by 20%, streamlined inventory management, and established scalable IT foundation supporting company growth.
GLOBAL IT OPERATIONS & CYBERSECURITY PROGRAM BUILD-OUT
inDinero, Inc. | Head of Information Technology
• Scope: Built and led 5-member global IT team | $1M annual budget | 42 months (2021-2024)
• Objective: Establish enterprise-grade IT operations and cybersecurity program from ground up for rapidly growing international organization supporting 280 employees across 10 departments.
• Approach: Deployed comprehensive cybersecurity protocols (SSO, 2FA, EDR), implemented ITIL-aligned helpdesk achieving 100% positive feedback, established robust Disaster Recovery Plan, created analytics reporting with KPIs, maintained compliance standards across 130 information systems.
• Outcome: Achieved and maintained A+ SecurityScorecard rating, built high-performing IT organization, delivered enterprise-level service quality, and served on Executive Leadership Team driving technology strategy and digital transformation initiatives.
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Projects completed utilizing Traditional Waterfall methodology with verified outcomes meeting or exceeding stakeholder expectations. Total documented project management experience: 60+ months across healthcare, financial services, manufacturing, and consulting sectors.